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August 27 2015
When Dave Reesby, of Cityride, rang ALCOM to investigate reinstating a radio system in his fleet of buses he wasn't expecting to get such a comprehensive solution to his communication issues.
Some years ago, in line with the trend, the company had opted to move to a mobile phone system with GPS. While the GPS tracking was effective the phone system was lacking in many areas.
Vernon explained that radio technology has made huge advances in recent years and that the latest digital radio and dispatch software could be tailored to provide a comprehensive cost effective communication system.
Apart from clear sound and coverage throughout the urban network CityRide also had quite an extensive communication features wish list! These included: group calls, individual calls, texting, minimizing idle chatter, automatic switch on feature, emergency button and open microphone features, ability to record conversations from dispatch and GPS tracking.
Deane Leighton, senior technician, was given the task of devising a digital system to accommodate all these needs. The system has been operating successfully for over 6 months now and Dave is delighted with the result. Feedback from the drivers and dispatchers has also been extremely positive. In particular they have been impressed with the quality of the sound, the coverage and also the "push to talk" instant communication the radio provides.
The CityRide experience is one that many small to medium businesses can learn from: digital radio can offer a customized, flexible and affordable solution to your communication needs.